MARKETING STRATEGY

Digital Marketing Audit

A complete Digital Marketing audit of the website, SEO, Ads, analytics, CRM, content and conversion journey with a prioritized 30/60/90-day roadmap.

  • Market research
  • Positioning
  • Channel economics
  • 30/60/90 roadmap

QUICK ANSWER

What is the Digital Marketing Audit service?

A complete Digital Marketing audit of the website, SEO, Ads, analytics, CRM, content and conversion journey with a prioritized 30/60/90-day roadmap. With the Digital Marketing Audit we use the Website review and SEO review to turn the market context into a choice between real priorities. Strategy has value when it ends with a clear "what we do, why, who owns it and how we will validate the decision".

A clearer focusWe separate the priorities from the list of possible tactics.
Better positioningWe connect the offer, the ICP and the real reason to choose you.
A more sensible channel mixWe choose channels according to economics, intent and capacity.
A more actionable planThe strategy ends with owners, KPIs and a sequence of actions.

SCOPE OF THE SERVICE

What does a Digital Marketing Audit include?

Website review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

SEO review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

Paid media review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

Analytics review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

CRM / lifecycle review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

Content review

We analyze the current state, identify the gaps and order the tasks by impact, risk and required resources.

Conversion journey

We tie the "Conversion journey" to market context, business economics and the priorities for the next execution cycle.

30/60/90 roadmap

We turn the market and business context into specific priorities, decision criteria and an actionable plan.

OUR PROCESS

How Digital Marketing Audit work is carried out

  1. 01

    Business problem

    We clarify what problem we are solving and use the Website review to separate the cause from the symptoms.

  2. 02

    Market evidence

    We check the SEO review against real market, competitor and customer signals.

  3. 03

    Strategic choice

    We use the Paid media review to narrow the options and choose a focus, instead of collecting a list of tactics.

  4. 04

    Execution model

    We turn the Analytics review into owners, dependencies, channel actions and measurable milestones.

  5. 05

    Validation

    We define which assumptions can be tested quickly and which require a longer market signal.

  6. 06

    Roadmap review

    We update the priorities according to evidence, capacity and business economics, not out of inertia.

DECISION SUPPORT

When does a Digital Marketing Audit make sense?

It is a good fit when

  • You have a real decision problem and several possible directions to choose between
  • Evidence around the Website review and SEO review is needed before you invest in execution
  • We can tie the recommendations to economics, capacity and ownership
  • You want a roadmap with validation steps, not a general list of marketing ideas

What you will get

  • Focused strategic choices and assumptions
  • Priorities based on impact, evidence and capacity
  • Owners, KPIs and validation steps
  • An actionable roadmap instead of a list of ideas

When will a Digital Marketing Audit not solve the problem on its own?

Before starting, we check whether this service is the right next step and which dependencies could limit the result.

  • When the business goal, the offer or the core audience have not yet been defined.
  • When the necessary access, data or a decision-maker for the project are missing.
  • When the problem lies in another layer of the customer journey and measurement, the website, content or inquiry follow-up need to be fixed first.
  • When there is no capacity to implement the recommendations and maintain the changes made.

What determines the scope and price of a Digital Marketing Audit?

We do not use a fixed price, because the real scope is determined after reviewing the current state, goals and dependencies. The proposal describes the specific activities, responsibilities and acceptance criteria.

DISCUSS YOUR PROJECT
  • The current state and the diagnosis needed before execution.
  • The number and complexity of the elements in scope, including the Website review and SEO review.
  • The number of markets, languages, channels, systems or integrations.
  • The available content, data, design materials and technical access.
  • The need for a one-off delivery, phased implementation or ongoing work.

How do we determine the timeline?

After the initial review we map the dependencies and divide the work into stages with a verifiable result. The timeline depends on the scope, the readiness of materials, external systems and the speed of feedback. Where possible, we deliver the tasks with the highest business impact first.

What is needed from your side?

We need the relevant access and available data, context about the business and its goals, a decision-maker and timely feedback. At the very start we clarify who provides content, technical help and approvals.

PRACTICAL SCENARIO

A practical approach to the Digital Marketing Audit

The audit brings the main growth systems together and shows where the gap between effort and business impact is greatest.

Process: Analysis, Plan, Execution and Measurement

MEASUREMENT

How we measure success

Demand

Quality signals of interest. For the Digital Marketing Audit we use this KPI to validate the core assumptions and reorder the next priorities.

Acquisition

Cost and quality by channel. For the Digital Marketing Audit we use this KPI to validate the core assumptions and reorder the next priorities.

Conversion

Progress through the funnel. For the Digital Marketing Audit we use this KPI to validate the core assumptions and reorder the next priorities.

Unit Economics

CAC, revenue and payback. For the Digital Marketing Audit we use this KPI to validate the core assumptions and reorder the next priorities.

SERVICE TEAM

The team behind this service

Every project has a lead expert and specialists for the specific parts of the execution. This gives strategy, technical work and measurement clear ownership.

Meet the whole team
Lead expert

Desislav Iliev

CEO & Digital Growth Strategist
Location
Bulgaria
Service focus

business fit, priorities and integrated growth strategy

View expert profile

Martin Vasilev

Head of Performance Marketing
Location
Bulgaria
Experience
9+ years
Service focus

Paid media and acquisition audit

View expert profile

Georgi Todorov

Head of SEO & Organic Growth
Location
Bulgaria
Experience
10+ years
Service focus

SEO and organic growth audit

View expert profile

Valentin Dobrev

Analytics & Measurement Lead
Location
Bulgaria
Experience
8 years
Service focus

Analytics, tracking and measurement audit

View expert profile

FREQUENTLY ASKED QUESTIONS

Digital Marketing Audit FAQ

PRACTICAL RESOURCES

Explore the topic in depth

Guides from DigitaL+ with concrete solutions, sources and the link between strategy, execution and measurement.

Go to the Knowledge Hub →

REAL PROJECTS

What execution looks like in practice

Selected projects from the DigitaL+ portfolio related to this service or to the same type of business challenge.

Go to the portfolio →
EcoBeast - a DigitaL+ project
Real project

EcoBeast

Competitor research and bounce rate analysis

We researched the competitors in the niche, comparing prices, products, delivery methods and end-customer satisfaction based on bounce rate and reviews published…

View the project in the portfolio →
Miss Chic - a DigitaL+ project
Real project

Miss Chic

Building the brand from A to Z

We took part in building the Miss Chic brand from the initial idea to creating the website, distributing it across all social channels and taking care of returning…

View the project in the portfolio →

FREE INITIAL CONSULTATION

Ready to improve your Digital Marketing Audit?

We start with the problem, the economics and the available market signals. Then we narrow the options down to decisions that can be executed and validated.

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This policy aims to protect your personal data. If you have any questions or concerns about the use of your personal data, please contact us and we will help you. By using this site and/or our services, you agree to the processing of your personal data as described in this Personal Data Protection Policy.

Contents

  • Definitions used in this Policy
  • Data protection principles we follow
  • What rights you have regarding your personal data
  • What personal data we collect about you
  • How we use your personal data
  • Who else has access to your personal data
  • How we store your data
  • Information about cookies
  • Supervisory authority

Definitions

Personal data – any information relating to the identification of a natural person. Processing – any operation or set of operations performed on personal data or sets of personal data. Data subject – a natural person whose personal data is being processed. Child – a natural person under 16 years of age. We/us – No.

Personal data protection principles

We promise to follow these personal data protection principles:
  • Principle of lawfulness, fairness and transparency. Our data processing activities are lawful. We always consider your rights before processing your personal data. On request, we will provide you with information about the processing of your data.
  • Principle of purpose limitation. Our personal data processing activities are consistent with the purpose for which we collect the data.
  • Principle of data minimization. We collect and process only the minimum personal data necessary for the relevant purpose.
  • Principle of storage limitation. We will not keep your personal data for longer than necessary.
  • Principle of data accuracy. We will do everything in our power to ensure the accuracy of the data.
  • Principle of data confidentiality. We will do everything in our power to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage.

Rights of the data subject

The data subject has the following rights:
  1. Right to information – this means you have the right to know whether your personal data is being processed, what data is collected, where it was obtained and why, and who processes it.
  2. Right of access – this means you have the right to obtain the data we have collected from and about you. This includes your right to request and receive a copy of your personal data held by us.
  3. Right to rectification – this means you have the right to request the correction or erasure of personal data that is inaccurate or incomplete.
  4. Right to erasure – this means that in certain circumstances you can request that your personal data be erased from our records.
  5. Right to restriction of processing – this means that under certain conditions you have the right to restrict the processing of your personal data.
  6. Right to object – this means that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
  7. Right not to be subject to solely automated processing – this means you have the right to object to automated processing, including profiling, so that you are not subject to decisions based solely on automated processing. You can exercise this right when profiling produces an outcome with legal effects that concern you or significantly affect you.
  8. Right to data portability – you have the right to obtain your personal data in a machine-readable format or, where feasible, to have it transferred directly from one processor to another.
  9. Right to lodge a complaint – if we refuse your request under your Right of access, we will give you the reasons for the refusal. If you are not satisfied with how your request has been handled, please contact us.
  10. Right to assistance from the relevant supervisory authorities – this means you have the right to obtain assistance from supervisory authorities and the right to other legal remedies, such as claims for damages.
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What personal data we collect about you

Information you have provided to us This may be your email address, name, postal or home address, etc. Essentially, this is the information we need in order to provide you with the relevant product/service or to improve your experience with us. We keep the information you provide so that you can carry out various activities on our site, including commenting. This information includes, for example, your name and email address. Information that is automatically collected about you This includes information automatically stored by cookies or other tools for your internet session. For example, this is information about your shopping cart, your IP address, your shopping history (if any), etc. This information is used to improve your customer experience with us. When you use our services or browse the content of our website, your actions may be recorded in a log. Information from our partners We collect information from our trusted partners with confirmation that they have a legal basis to share this information with us. This is information that you have provided to them directly or that they have collected about you on another legal basis. See a list of our partners here. Publicly available information We may collect information about you that is publicly available.

How we use your personal data

We use your personal data to:
  • provide you with our services. This includes, for example, registering your account; providing other products and services you have requested; providing promotional products at your request and communicating with you about those products and services; communicating with you; notifying you of changes to services;
  • improve your customer experience;
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We use your personal data on a lawful basis and/or with your consent. In connection with entering into a contract or fulfilling contractual obligations, we process your personal data for the following purposes:
  • to identify you;
  • to provide you with a service or to send/offer you a product;
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On the basis of legitimate interest, we process your personal data for the following purposes:
  • to send you personalized offers (from us and/or from our carefully selected partners);
  • to administer and analyze our customer database (purchasing behavior and history) in order to improve the quality, variety and availability of the products/services we offer/provide;
  • to conduct customer satisfaction surveys;
Unless you inform us otherwise, we consider it part of our legitimate interest to offer you products/services that are similar or identical to your purchase/visit history. With your consent, we process your personal data for the following purposes:
  • to send you newsletters and campaign offers (from us or from our carefully selected partners);
  • for other purposes for which we have asked for your consent;
We process your personal data to fulfill obligations arising from law and/or use your personal data for options provided by law. We reserve the right to anonymize the personal data we have collected and to use it in that form. We will use data outside the scope of this Policy only when it has been anonymized. We keep payment/billing information and other information collected from you for as long as necessary for accounting purposes or other legal obligations, but no longer than the law provides. We may process your personal data for additional purposes not mentioned here that are compatible with the original purpose for which the data was collected. To do this, we make sure:
  • that the link between the purposes, context and nature of the personal data is suitable for further processing;
  • that the further processing does not harm your interests, and that appropriate safeguards for the processing are in place.
We will inform you of any further processing and its purposes.

Who else has access to your personal data

We do not share your personal data with strangers. In some cases your personal data is provided to our trusted partners in order to deliver the service to you or to improve your experience as our customer. We share your data with: Our processing partners:
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Our business partners:
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Related third parties:
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How we protect your personal data

We make every effort to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks. Although we do our best, we cannot guarantee the security of information. However, we promise to notify the relevant authorities of any data breach. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist the authorities should a breach occur. If you have an account with us, please remember to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. Our services are not aimed at children and they are not our target customers.

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Supervisory authority

Commission for Personal Data Protection

Changes to this Personal Data Protection Policy

We reserve the right to make changes to this Personal Data Protection Policy. The Policy was last amended on 21 May 2018.
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